Privacy Policy

At Urapra, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with our store.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full name
  • Phone number
  • Email address
  • Shipping address
  • Billing address
  • Order details
  • Payment-related information
  • Messages sent through our contact form or WhatsApp
  • Device, browser, and website usage information
  • Any other information you choose to provide

We collect this information to process your orders, deliver products, provide customer support, and improve your shopping experience.

How We Use Your Information

We may use your personal information for the following purposes:

  • To process and confirm your order
  • To deliver your order to your provided address
  • To contact you regarding your order
  • To respond to customer support requests
  • To send order updates through phone, email, SMS, or WhatsApp
  • To improve our website, products, and services
  • To prevent fraud, misuse, or unauthorized activity
  • To send promotional offers, updates, or marketing messages, if you choose to receive them

Order and Delivery Information

When you place an order, we use your name, phone number, address, and order details to confirm, pack, and deliver your product.

We may share necessary delivery information with courier or logistics partners only for the purpose of delivering your order.

Payment Information

We do not intentionally store your full payment card details on our website. Payments are handled through secure third-party payment providers or available checkout methods.

Your payment information may be processed by payment service providers according to their own privacy and security policies.

WhatsApp and Customer Support

If you contact us through WhatsApp, phone, email, or our contact form, we may collect your name, phone number, order details, and message content to help resolve your inquiry.

We use this information only for customer support, order confirmation, delivery updates, returns, refunds, and product-related assistance.

Marketing and Promotional Messages

If you subscribe to our newsletter or provide your contact information, we may send you updates about new products, special offers, discounts, or promotions.

You can opt out of marketing messages at any time by contacting us or using the unsubscribe option, if available.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support marketing activities.

Cookies may help us understand how visitors use our website and allow us to improve our store performance.

You can disable cookies in your browser settings, but some parts of the website may not function properly without them.

Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third parties when necessary, such as:

  • Courier and delivery partners
  • Payment processors
  • Website hosting or e-commerce platform providers
  • Customer support tools
  • Marketing or analytics service providers
  • Legal or regulatory authorities, if required by law

These third parties are only given the information needed to perform their services.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no online system is completely secure, so we cannot guarantee 100% security of information transmitted through the internet.

Data Retention

We may keep your personal information for as long as needed to complete your order, provide customer support, process returns or refunds, maintain business records, comply with legal requirements, and improve our services.

When your information is no longer required, we may delete or securely store it according to our business needs.

Your Rights

You may contact us to:

  • Request access to your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information, where applicable
  • Opt out of marketing communications
  • Ask questions about how your data is used

To make a request, please contact our support team through the contact form or available WhatsApp option on our website.

Children’s Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

We recommend reviewing their privacy policies before sharing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website, services, or legal requirements.

Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through the contact form or WhatsApp option available on our website.

Urapra Customer Support
Response time: Usually within 24–48 hours